How 'Emotional Labor' Burns Out Senior Living Staff
. . . the skill of using deep acting techniques can be increased with proper training and practice. There are implications for training staff on developing strategies for interacting with residents when their own emotions run high or low—both for the betterment of their own health and well-being, as well as of the experience of residents.
The airline industry provides an example of how organizations can successfully train employees to manage emotions in a friendly, emotionally healthy manner when interacting with customers.
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